San Martin de Porres University, Lima, Perú

• B.A. in Law and Political Science

Bilingual Special Education Paraprofessional, Creative Achievement Academy

• Assisted teaching staff
• Worked with students to assist them with meeting educational objectives
• Translated classes from English to Spanish

Service Quality Specialist, Exporters Association (ADEX)

Customer Service Manager, SANNA – Ambulatory Division

• Implementation of customer service protocols and policies
• Process audit / CRM implementation
• Realization and systemization of service satisfaction surveys
• Data analysis / claims support / event organization

Fluent in Spanish

Certification – substitute teacher

Travel